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At Colegio Terranova, safeguarding is a shared commitment across our community.Students grow in a secure, caring, and inclusive environment where their safety, health, and wellbeing are prioritized. Teachers, staff, and families work together to prevent risks, protect from harm, and support every student’s academic and personal development.
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Vanessa Minda Fuentes
Coordinator of the Student Counseling Department
Ana Gabriela Vivanco
Psychologist – Primary Section
Daniela Fernández
Psychologist – Secondary Section (Grade 1 and Grade 3 Baccalaureate)
Maria Emilia Amador
Psychologist – Preschool Section
Roberto Chang
Psychologist – Secondary Section (Grade 10 and 2nd Baccalaureate)
Professional in Educational Sciences with a specialization in Educational Psychology, with strong ethics and vocation in the education of children and adolescents, with more than 20 years of experience. Expert in psychopedagogical assessment, management of students with Specific Educational Needs, vocational guidance, and school mediation. Skilled in Positive Discipline projects and institutional project structuring. Knowledgeable in counseling practices aligned with the IB Diploma Programme.
I have had the great honor of being part of the Terranova Community for more than 15 years. My mission has been to accompany and support each human being under my care towards freedom and integral development.Psychology is an art that, through more than 20 years of experience, has allowed me to support families and provide a safe haven during difficult times, while also celebrating successes and joys together with the great Terranova team.I am a professional who sees the world with a vision of hope and daily strength, developing social awareness and firmly believing in an inclusive culture that enables everyone to live and coexist in a world full of opportunities.
I am committed to the emotional well-being and accompaniment of students. I am at your service, with the firm conviction of contributing to their integral development and the strengthening of the educational community.
My greatest motivation is to accompany children in their early stages of growth, supporting their emotional well-being and the development of skills that allow them to learn and interact with joy and confidence. I am always available to provide guidance and support to our community.
Clinical Psychologist and certified expert accredited by the Judicial Council. He has extensive experience in academic, emotional, and behavioral support for children and adolescents, promoting formative processes from a human and preventive perspective. His educational work is complemented by his clinical training, which allows him to offer an integral vision oriented towards student well-being and family support.
At Colegio Terranova, we are committed to the highest standards of academic and operational quality, supported by ISO certification and compliance with both national and international regulations. Every process is designed with one goal in mind: to deliver an excellent education that supports our students and meets the needs of our community.
Students stay safe through 24/7 cameras, controlled access points, and constant monitoring that create a secure space for learning and community life.
Designated staff-only and children-only areas, combined with secure access controls, safeguard privacy, reinforce boundaries, and keep our community safe.
Weapons of any kind, including replicas, knives, or martial arts items, are strictly prohibited to ensure a safe and respectful learning environment.
Students’ learning is safeguarded with FortiGate, Fortinet IPS-IDS, Smoothwall, and SentinelOne, ensuring secure, safe, and seamless digital access.
Clear guidelines ensure responsible use of mobile devices and photography on campus, protecting student privacy and maintaining a focused, respectful learning environment.
To protect students, transportation by staff is avoided except in emergencies and only with prior authorization, ensuring safety and accountability.
On-site medical professionals provide immediate care for illnesses and injuries, ensuring students stay healthy and supported throughout the school day.
Through proactive programs and supportive interventions, we ensure a respectful, inclusive environment where every student feels safe and valued.
Professional counselors support students with academic, social, and emotional needs, fostering wellbeing and resilience in every aspect of school life.
Age-appropriate support is provided with sensitivity and dignity, ensuring students’ personal care needs are met safely and respectfully by trained staff.
All staff raise concerns about unsafe practices or misconduct, protecting students and ensuring a safe, accountable school environment.
Comprehensive safety procedures, from emergency drills to daily routines, protect students and keep our school prepared for any situation.
Our staff receive continuous training in safety, wellbeing, and emergency procedures, ensuring a secure and caring environment for all students.
Our staff follow clear safeguarding standards - maintaining visibility, limiting physical contact, and using only official school communication channels.
Every member of our school community prioritizes students’ safety and wellbeing, staying alert to risks, protecting against harm, and acting early to support growth and development.
We actively safeguard students from all forms of abuse. Physical harm may show as bruises, burns, fractures, or hidden injuries. Neglect appears through poor hygiene, hunger, inadequate clothing, untreated health issues, or frequent absences. Emotional or sexual abuse can affect confidence, trigger fear, isolation, self-harm, nightmares, inappropriate behaviors, substance use, or sudden mood and attendance changes.
When students share concerns, staff listen attentively, take them seriously, and reassure them that speaking up was the right choice.Staff record exact details immediately, noting who, what, where, when, and the student’s words, and report promptly to the Designated Safeguarding Lead without investigating or contacting parents.
Staff act quickly to protect students by reporting any concerns without delay. Anyone can and must use the school’s official form or the MyConcern platform. Reports remain clear, factual, and objective, ensuring concerns are addressed efficiently and students receive timely safeguarding support.
We stay vigilant to early indicators of risk. Fatigue, withdrawal, or sudden drops in academic performance may signal a student needs support. Frequent absences below 90%, risky behaviors, substance use, or signs of self-harm trigger timely intervention to protect and support students effectively.
Students are at the centre of safe digital learning. Staff teach them to recognise misinformation, disinformation, and AI-generated content, guide responsible online behavior, and monitor and filter digital tools in class to prevent exposure to harmful or inappropriate material.
